You just have to provide some details about the model, describe the problem and provide some personal information and mainly the type of issue and problem you are facing. we want to check first whether your home appliance is within warranty. If it is not, then please contact us since we are not authorized Whirlpool service center we only repair products which are out of warranty. please call us to:-9100902983 or 9059998454 or 9849902607